Enter and view: Fernwood Court Care Home

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Summary of report content

On 26th November 2019, Healthwatch Staffordshire conducted an Enter and View visit to Fernwood Court Care Home. 

Overall, the authorised representatives were satisfied with the external and internal facilities. They found the home was welcoming and the staff were attentive. They noticed measures taken to encourage resident's choice, such as asking for meal preference. Feedback from residents and staff was positive. 

Healthwatch made several recommendations about ensuring the availability of dental care services, improving communication between staff and residents/relatives. 

This report contains no service provider response. 


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General details

Report title 
Enter and view: Fernwood Court Care Home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Tuesday, 26 November, 2019
Date evidence capture began 
Tuesday, 26 November, 2019
Date evidence capture finished 
Tuesday, 26 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.