Enter and view: Ferndale Court, Widnes

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Summary of report content

Healthwatch Halton conducted an Enter and View on Ferdale Court Nursing Care Home, Widnes, a privately owned nursing home curently catering for 48 people. It is split into 3 units. The visit was conducted on 9th March 2019. It is a nursing home with a 58 bed capacity. The visit was arranged as part of Healthwatch Halton’s enter and view schedule. Observation by the enter and view representatives reported that: In general the comments and observations were mainly positive with the residents giving positive feedback about the staff and facilities available. Healthwatch Halton made recommendations in the report: The disabled parking bays are re-marked to make them clearer for visitors. To invite Healthwatch Halton to re-visit the home later in the year once the new manager is settled in post. To display an up to date Healthwatch Halton feedback poster. There was no response from the provider.

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General details

Report title 
Enter and view: Ferndale Court, Widnes
Local Healthwatch 
Healthwatch Halton
Date of publication 
Thursday, 9 March, 2017
Date evidence capture began 
Thursday, 9 March, 2017
Date evidence capture finished 
Thursday, 9 March, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health promotion
Holistic support
Information providing
Patient records
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Social care services 
Nursing care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.