Enter and view: Ferfoot Care Home

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Summary of report content

On 17 April 2019, Healthwatch Wiltshire undertook an unannounced Enter and View visit to Ferfoot Care Home to look at the quality of life of the people living at the home. The home provided residential and residential dementia care for up to 56 residents.

The home was found to be clean, appropriately furnished with lots of activity materials readily available to residents; the atmosphere was relaxed and friendly but there were some areas which could be further improved; the residents were happy with the care and got on well with staff members; they also liked the food. All the visitors spoke positively about the home and were satisfied with the care their relatives received. Staff members were pleasant and happy to talk to and enjoyed their work and had been given training.

The report recommended to continue the refurbishment plans with specific attention to colour contrast for the residents’ room doors; review the safety of the fencing in the garden, any health and safety issues in a new resident’s room and the environment in relation to being dementia friendly; to ensure a smooth transfer of management to the new permanent manager in June 2019. The providers responded by saying that they have taken all recommendations on board and would take necessary actions.

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General details

Report title 
Enter and view: Ferfoot Care Home
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Tuesday, 2 July, 2019
Date evidence capture began 
Wednesday, 17 April, 2019
Date evidence capture finished 
Wednesday, 17 April, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.