Healthwatch Milton Keynes carried out an announced Enter and View visit to Fenny Mews, a Learning Disabilities Residential Home run by Precious Homes Ltd, on 6 March 2020.
The purpose of the visit was to engage with residents to find out how they were being supported to live happy and fulfilled lives with as much independence as possible.
On the basis of the conversations and observations, Fenny Mews was found to be a bright, friendly and welcoming community of people living fulfilled and contented lives.
The residents we spoke to were very happy to be living at Fenny Mews and spoke very highly of their fellow residents and of all of the staff. The people engaged with appeared to be supported by friendly, caring and competent staff who encourage and empower residents to be as independent as possible. Staff at all levels were found to be welcoming and receptive of the visit, taking pride in their roles and demonstrating patience and rapport with the people they support.
Enter and view: Fenny Mews
Healthwatch Milton Keynes
Date evidence capture began
Date evidence capture finished
Building and facilities
Communication between staff and patients
Consent to care and treatment
Integration of services
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Learning or understanding or concentrating
Types of long term conditions
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?