Enter and view: Fenny Mews

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Summary of report content

Healthwatch Milton Keynes carried out an announced Enter and View visit to Fenny Mews, a Learning Disabilities Residential Home run by Precious Homes Ltd, on 6 March 2020.

The purpose of the visit was to engage with residents to find out how they were being supported to live happy and fulfilled lives with as much independence as possible. 

On the basis of the conversations and observations, Fenny Mews was found to be a bright, friendly and welcoming community of people living fulfilled and contented lives.

The residents we spoke to were very happy to be living at Fenny Mews and spoke very highly of their fellow residents and of all of the staff. The people engaged with appeared to be supported by friendly, caring and competent staff who encourage and empower residents to be as independent as possible. Staff at all levels were found to be welcoming and receptive of the visit, taking pride in their roles and demonstrating patience and rapport with the people they support.

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General details

Report title 
Enter and view: Fenny Mews
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Friday, 10 July, 2020
Date evidence capture began 
Friday, 6 March, 2020
Date evidence capture finished 
Friday, 6 March, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Consent to care and treatment
Health inequalities
Holistic support
Integration of services
Lifestyle and wellbeing
Patient records
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff training
Other information of note about this report 
Activity Coordinator
Good Practice

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Assisted living
Residential care home

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.