Enter and view: Faversham Minor Injuries Unit

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Summary of report content

Healthwatch Kent gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Kent to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Kent visited Faversham Minor Injuries Unit on 31st May 2014. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs the unit is clearly popular and is well run with a high level of satisfaction from patients. People are returning to the service and user numbers are healthy. Although signage poor, the Unit is very accessible on foot for the people of Faversham. It was clear from our discussions that this MIU unit is an important service that meets a need for a local easily accessible unit, which can provide cost and medically effective treatment for both illnesses and minor injuries especially when no GP is available. The report includes 5 recommendations in relation to signage and information providing.

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General details

Report title 
Enter and view: Faversham Minor Injuries Unit
Local Healthwatch 
Healthwatch Kent
Date of publication 
Saturday, 31 May, 2014
Date evidence capture began 
Saturday, 31 May, 2014
Date evidence capture finished 
Saturday, 31 May, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Information providing
Healthwatch reference number 
Rep-5969

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Minor injuries unit

Details of people who shared their views

Number of people who shared their views 
11
Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.