Enter and view: Farmhouse Residential Rest Home

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit at Farmhouse Residential Rest Home on 12 March 2018. The visit evaluated the home's adherence to the eight quality indicators for care homes, developed by Independent Age. Healthwatch Staffordshire's report notes that the Enter and View Authorised Representatives found Farmhouse Rest Home to have a warm and welcoming atmosphere with staff who were open and happy to communicate. A further observation of good practice noted in the report was that the corridor walls were all painted by the Activity Coordinator detailing “Past to Present” events. Starting in 1910 and progressing through the decades, it is a “Memory Lane” captured in the corridors. The home publishes a regular newsletter and the minutes of all resident and relative meetings are displayed. Healthwatch Staffordshire found that the home met all of the Independent Age Quality Indicators to meet their requirements of a being a good care home. The report made recommendations around dedicated funding for the Activities Coordinator and suggested the home consider building a conservatory. The very positive provider response is contained within an evaluation of the Enter and View visit to the Care Home and the manager indicates that an extension to the home is part of an existing improvements plan and that they will look at introducing an activities budget.

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General details

Report title 
Enter and view: Farmhouse Residential Rest Home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Friday, 13 April, 2018
Date evidence capture began 
Monday, 12 March, 2018
Date evidence capture finished 
Monday, 12 March, 2018
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Communication between staff and patients
Consent to care and treatment
Continuity of care
Engagement
Food and nutrition
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Other information of note about this report 
Activity Coordinator
Good Practice
Healthwatch reference number 
Rep-6827

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
No
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
4
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.