Enter and view: Falstone Court

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Summary of report content

Healthwatch Sunderland carried out an Enter and VIew visit to Falstone Court in July 2019. This was carried out as part of Healthwatch Sunderland's ongoing Enter and View programme.

Healthwatch Sunderland used their observations, a questionnaire for residents, and questionnaires for staff and relatives to gather feedback on the home. The findings were used to score Falstone Court against nine key indicators: a strong, visible management; staff with the time and skills to do their jobs; good knowledge of each resident and their changing needs; a varied programme of activities; quality, choice and flexibility around food and mealtimes; regular access to health professionals; accommodation of residents' personal, cultural and lifestyle needs; an open environment where feedback is actively sought and used; and provide a physical environment that is suitable for the needs of the residents. Healthwatch Sunderland's ratings indicated they agreed or strongly agreed that all of these indicators were met.

Healthwatch Sunderland did not make any recommendations.

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General details

Report title 
Enter and view: Falstone Court
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Friday, 23 August, 2019
Date evidence capture began 
Wednesday, 31 July, 2019
Date evidence capture finished 
Wednesday, 31 July, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Health promotion
Holistic support
Lifestyle and wellbeing
Public involvement
Quality of care
Service delivery organisation and staffing
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Alzheimer’s disease or dementia
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.