Enter and view: Fairways Care Home

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Summary of report content

Healthwatch North East Lincolnshire carried out an Enter and View visit to Fairways Care Home on 8 May 2019. Fairways is a residential care home with space for up to 55 people.

The Enter and View representatives found that: the home offered a diverse and comprehensive range of activities to keep residents engaged and encourage them to feel connected to the local community - these activities and residents' artwork were clearly displayed throughout the home; staff responded well to residents' needs with care and empathy; the home had an open and proactive approach tp responding to residents' and relatives' recommendations; the home had clearly considered the need to easily identify both staff and residents. Residents spoken to appeared clean, well-dressed and happy, and relatives spoken to spoke positively about the care their loved ones received at the home.

Healthwatch North East Lincolnshire made five recommendations around: ensuring residents have access to a range of healthy snacks; considering provision of additional refreshment stations; using pictoral menu boards; considering the addition of a designated smoking area for residents; and ensuring security processes are in place to prevent residents 'tailgating' visitors out of the building. The report contains a positive response from the service provider.

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General details

Report title 
Enter and view: Fairways Care Home
Local Healthwatch 
Healthwatch North East Lincolnshire
Date of publication 
Wednesday, 8 January, 2020
Date evidence capture began 
Wednesday, 8 May, 2019
Date evidence capture finished 
Wednesday, 8 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Patient records
Quality of care
Staff attitudes
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.