Enter and view: Eynsham Medical Centre

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Summary of report content

This is an enter and view report from Healthwatch Oxfordshire of its visit to Eynsham Medical Centre on 9th February 2022. Healthwatch staff spoke to 8 members of staff and 6 patients on site. 

In general, the report finds the Centre to be good, with patients reporting being well-informed and happy with the care they receive. Some areas for improvement were identified, such as communication with more patients and clearer signage inside the building. It was also noted that administratio staff are struggling to manage a backlog of clinical records.

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General details

Report title 
Enter and view: Eynsham Medical Centre
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Wednesday, 8 June, 2022
Date evidence capture began 
Wednesday, 9 February, 2022
Date evidence capture finished 
Wednesday, 9 February, 2022
Key themes 
Access
Administration
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Patient records
Staff attitudes
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
14
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.