Enter and view: Extra Care Housing Overarching Report

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Summary of report content

Healthwatch East Sussex conducted a series of Enter and View visits to eight extra care services in East Sussex during October 2018 and March 2019. They engaged with a total of 101 people who live in the extra care schemes. 

There was mixed feedback about the care and support people received as although they were deemed friendly and helpful, there were also reports about being rushed. The majority of people reported that they thought they had no choice about where to get their care and support. People told the representatives that they have no problems getting access to health and social care service. The residents were positive about their accommodation including that they appreciated their independence and were reassured that care was on hand at all times. Issues have been encountered when people have been discharged from hospital. 

Healthwatch East Sussex put together an action plan for providers and commissioners involving setting up residents' committees, reviewing funding to include activities, clarifying eligibility criteria, assisting with transport to local services, and ensuring that staff are involved in the discharge from hospital process. 

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General details

Report title 
Enter and view: Extra Care Housing Overarching Report
Local Healthwatch 
Healthwatch East Sussex
Date of publication 
Monday, 23 September, 2019
Date evidence capture began 
Monday, 15 October, 2018
Date evidence capture finished 
Friday, 29 March, 2019
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Cost of services
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Extra care housing services

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.