Enter and View: Eversleigh Nursing Home

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Summary of report content

Healthwatch Warwickshire conducted an Enter and View visit to Eversleigh Nursing Home on 8 December 2014 to follow up on previous visits, and in response to concerns received by Healthwatch Warwickshire about staffing levels within the home. Eversleigh Nursing Home is a 42 bedded Nursing Home, the current Registered Manager has been in post since October 2014. In 2013-2014 the home has undergone refurbishment to both the communal areas and the resident’s rooms. There are annual residents and relatives satisfaction questionnaires to gather the views of the service users and comments and suggestions are welcomed via a communication book in the resident’s room. Due to the complex needs of the residents Enter and View Authorised Representatives were unable to gain their opinion of the service at Eversleigh Nursing Home so the findings in the report are drawn from observation and conversations with staff and visitors. Overall the staff at Eversleigh Nursing Home were very positive about the home and the current Registered Manager. There was only one improvement that the staff could suggest to improve the quality of the service provided to residents. This was to improve the lift in the building. One carer was spoken to as part of the visit and did not have any concerns about the level of care their friend was receiving. The visiting team observed the physical environment of the home and highlighted some concerns around: o Confusion around signage for communal bathrooms and toilets o Lack of pull cords in communal bathrooms o Hoists being stored in a corridor While Healthwatch Warwickshire state that they will conduct a follow up visit during the following six months, there is no provider response included in the report.

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General details

Report title 
Enter and View: Eversleigh Nursing Home
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Monday, 8 December, 2014
Date evidence capture began 
Monday, 8 December, 2014
Date evidence capture finished 
Monday, 8 December, 2014
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Engagement
Food and nutrition
Health promotion
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Support
Healthwatch reference number 
Rep-5130

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
8
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.