Enter and view: Evedale Care Home

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Summary of report content

Healthwatch Coventry conducted an announced Enter and View visit to Evedale Care Home in November 2019. The home provides residents with nursing or personal care, Dementia, Mental health conditions, treatment of disease, disorder or injury, Caring for adults over 65 yrs. Information was collected from 9 residents, 2 visitors and 5 members of staff.

The report found that although staff were busy, they performed their duties calmly and supportively. Residents were largely satisfied with their care at the home and felt listened to. No activities were seen, and residents only completed activities on their own rather than in groups with additional support. It was apparent that call bells were constantly ringing, disrupting other residents. Some residents reported that they were experiencing difficulties in accessing healthcare from services such as podiatry and opticians. 

Nine recommendations were made about responsiveness, noise levels, activities, independence and support, healthcare, communication, dementia friendly adaptations, temperature control and disabled access. 

The service provider responded to each of the recommendations. 

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General details

Report title 
Enter and view: Evedale Care Home
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Tuesday, 24 March, 2020
Date evidence capture began 
Tuesday, 19 November, 2019
Date evidence capture finished 
Tuesday, 19 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.