Enter and view: Essington Manor Care Home, Staffordshire

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit on Essington Manor Care Home, a residential care home with 41 places caring for adults over 65 years old, on 11th July 2017. The purpose of the visit was to follow up on the findings of a CQC visit carried out in January 2017 - specifically the lack of activities and the possibility that the needs of residents with dementia had not been fully considered. Observation by the Enter and View representatives reported: - externally, the home is very well maintained; - there are 2 large properties on the site with an extension linking the 2 buildings; - the interior is well maintained, clean, calm and clutter free; residents rooms are large with en-suite facilities; - residents are mostly self-funded; - agency staff are not used unless it’s an emergency; - there was a good rapport between staff and residents; - all residents have tailored care plans; - two activity coordinators have been recruited to address the CQC finding on lack of activities; activities include creating Memory Books, a reading group, shopping – new activities are planned; - catering services appear to be of good quality as the food appeared appetising during the visit, special diets are catered for, residents’ weight is monitored and support to eat/drink is provided if necessary; - staff have regular training updates with training provided by the Manager and trainers from the local college. Residents commented that: - staff were friendly and caring; - they appreciate the weekly hairdresser/manicurist visits; - having an activity programme has made a difference. Relatives receive a monthly report from a key worker to keep them informed of their relative and they commented positively on the care provided by the home. Staff commented that: - they felt supported by management and could discuss any issues; - there was sufficient cover and extra assistance available if needed. The following recommendations were made: - interaction between residents who enjoy conversations and have similar interests could be arranged by putting them in the same area; - more group activities would be appreciated by the residents - these are being planned by the new activity coordinators. A follow up visit in six months was suggested. There was no response from the service provider.

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General details

Report title 
Enter and view: Essington Manor Care Home, Staffordshire
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Thursday, 10 August, 2017
Date evidence capture began 
Tuesday, 11 July, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Quality of care
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-1419

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
N/A
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Dementia
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
4
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Care / support workers
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.