Enter and view: Essendene Care Home

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Summary of report content

Healthwatch Cheshire West conducted an unannounced Enter and View visit to Essendene Care Home on the 13th of November 2015. The team spoke to 7 residents and staff using survey methods. They also made general observations about the home during their visit. Essendene Care Home is a small care home, and 6 residents were living there at the time of the visit. The report indicated that the home was appropriate, and residents were satisfied with the quality of the care they received. The team observed staff interacting with residents in a positive manner. The report made 3 recommendations in total. The recommendations were fairly minor. The report included a response from the provider. The provider disagreed with some of the recommendations that were made.

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General details

Report title 
Enter and view: Essendene Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Friday, 13 November, 2015
Date evidence capture began 
Friday, 13 November, 2015
Date evidence capture finished 
Friday, 13 November, 2015
Type of report 
Enter and view
Key themes 
Decor
Quality of care
Quality of staffing
Staff levels
Healthwatch reference number 
Rep-5352

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
7
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.