Enter and view: Eskdale House Residential Care Home

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Summary of report content

Healthwatch Cumbria conducted an Enter and View on Eskdale House Residential Care Home, Cumbria, a privately owned nursing home . The visit was conducted on 17th May 2017. The visit was arranged as part of Healthwatch Cumbria's enter and view schedule. Observation by the enter and view representatives reported that: Security was good with entrance gained by use of buzzer. There was a signing in book and a sanitizer hand wash avaialble (staff refilled it immediately when it was pointed out it was empty). By the signing in book there was another book ‘Down memory lane’ which was a collection of residents stories. The home was very welcoming and their were good facilities for residents (kitchenette, tv dvd's). All residents spokentoo were very happy with the food provided. There were activities for the residents but there were no activities information on the notice board. Residents had good access to healthcare facilities and visits to the home were made by healthcare professionals. Healthwatch Cumbria commends the home for its person centred approach and commends the home for involving residents and families when seeking feedback and its pro-activeness towards making the home the best it can be. The District Nurse also told us that the home accommodates for end of life residents who wish to see their pets. A phrase, pointed out by the District Nurse, “Our residents do not live in our workplace. We work in their home.”

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General details

Report title 
Enter and view: Eskdale House Residential Care Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Wednesday, 17 May, 2017
Date evidence capture began 
Wednesday, 17 May, 2017
Date evidence capture finished 
Wednesday, 17 May, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of patient transport
Staff attitudes
Other information of note about this report 
Meaningful Activities
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Health visitor
Out of hours
Secondary care services 
Care of the elderly
Social care services 
Residential care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Not known

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.