Enter and view: Ernvale House Care Centre

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Summary of report content

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Staffordshire visited Ernvale House Care Centre, on 27/06/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Staffordshire found the home does not appear to have unduly suffered from the uncertainty of being in administration for the last two years, in fact their occupancy is now higher than prior to going into administration. They had an unannounced visit by the CQC on 18th/19th June, who were able to give them some positive feedback and note the improvements since the last visit in 2016. The Regional Manager from Careport Advisory visits weekly to produce clinical reports and check that audits, staff training, employment checks etc are all up to date. The finance team process invoices and payroll from head office and visit the home less frequently. Considerable financial investment has been provided by the administrators and the home are keen to make the most of this being available to complete as much of the work needed as possible prior to sale of the home. The recommendations within the report informs improve signposting for the location of the home. Improve signage for Visitor Parking. Improve the appearance of the external areas.Remove the broken bench from the patio area of the room in the nursing unit.

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General details

Report title 
Enter and view: Ernvale House Care Centre
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Wednesday, 27 June, 2018
Date evidence capture began 
Wednesday, 27 June, 2018
Date evidence capture finished 
Wednesday, 27 June, 2018
Type of report 
Enter and view
Key themes 
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Decor
Discharge
Health and safety
Health promotion
Information providing
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Service closure
Service delivery organisation and staffing
Healthwatch reference number 
Rep-7275

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.