Enter and view: Eric Williams House, Coventry

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Summary of report content

Healthwatch Coventry conducted an Enter and View on Eric Williams House, a care home specialised for residents with some level of dementia, owned by Coventry City Council with 43 places on 12th August 2015. Observations by the Enter and view representatives reported that: the care home had a fun and relaxed atmosphere; was brightly decorated, airy and spacious with recent refurbishment; the home was safe and clean with no unpleasant odours; all the home was on one ground floor; there was a great and secure garden with rare birds. The residents had regular visits from the hairdresser and the GP. All rooms were single and there was a total of 12 communal bathrooms. The catering services were very good and offered various options including vegetarian dishes. There was a positive culture of volunteer involvement that had fundraised enough to buy two PARO therapeutic robots which had received very positive feedback amongst the residents. The activities were organised and ran by volunteers who encouraged outdoor activities as well as interactions between residents. The staff appeared to be very knowledgeable, professional and caring and received regular training. However there was also a low turnover of staff and the staff felt there was insufficient gaps between there shifts. The care home had a dementia friendly design such as: memory boxes outside each residents’ rooms; decorations and handrails were in contrasting colour; and none of the staff wore badges or uniforms as to avert making residents more confused. The residents commented that: they were happy and comfortable in the home and felt they always had a choice as to what to wear, eat or do. They were also happy with how they were treated and looked content. However, residents and staff said that they would like to go for picnics, to a beer garden and the seaside. The Healthwatch Coventry representatives recommended: a review of the signage around the home; organisation of more trips outside for the residents; creating a website; making sure the resident’s preference of having TV in their rooms are met; and ensuring that there are sufficient gaps between the staff’s shifts. The manager responded positively to the report with changes already made, explanations or their plans for further actions.

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General details

Report title 
Enter and view: Eric Williams House, Coventry
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Wednesday, 12 August, 2015
Date evidence capture began 
Wednesday, 12 August, 2015
Date evidence capture finished 
Wednesday, 12 August, 2015
Type of report 
Enter and view
Key themes 
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.