Enter and view: Eric Moore Partnership Medical Practice, Warrington

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Summary of report content

In May 2017, Healthwatch Warrington carried out an enter and view visit to the Eric Moore Partnership Medical Practice with a view to looking at GP access. Healthwatch Warrington made the decision to visit GP practices within the borough; with a focus on access and the general environment of surgeries. This is because access to primary care services (mainly GPs) was identified as a recurrent theme from public feedback. During the visit, they spoke with the Practice Manager, Assistant Practice Manager and a Patient Participation Group Member, in addition to which they received survey responses from 7 patients. The report states that the visiting teams overall impression was of a well-run surgery, offering good facilities, with staff taking a proactive approach to patient centred-care; resulting in a positive atmosphere. This was reflected in the majority of the patient feedback collected from the survey responses and informal conversations on the day. Three recommendations were made within the report as follows: • Review External Signage and Non-automatic Doorway • Install Hand Sanitiser Near Entrance • Build upon and Share Good Practice: The report contains a response from the Practice Manager which provides clarity on what can be requested and achieved as a result of the report,and what is outside their jurisdiction in terms of building alterations in a leased environment.

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General details

Report title 
Enter and view: Eric Moore Partnership Medical Practice, Warrington
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Wednesday, 17 May, 2017
Date evidence capture began 
Thursday, 30 March, 2017
Date evidence capture finished 
Thursday, 30 March, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Quality of staffing
Healthwatch reference number 
Rep-6496

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
7
Age group 
Not known
Gender 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.