Enter and View: Emerson Court Care Home

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Summary of report content

Healthwatch Havering undertook an Enter and View visit to Emerson Court care home on 6 November 2019. 

The home was in an old building and Healthwatch felt that it needed redecoration.

All residents were living with dementia at various stages. End of life care was available when required.

Staff kept careful records to monitor that residents were being fed and hydrated.  Staff had access to appropriate training.  Residents had kept their own GP on admission to the home.  They also had access to a chiropodist and to dental treatment.

There were two recommendations about the decoration of the building and the need to visit night staff on a regular basis

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General details

Report title 
Enter and View: Emerson Court Care Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Thursday, 13 February, 2020
Date evidence capture began 
Wednesday, 6 November, 2019
Date evidence capture finished 
Wednesday, 6 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Health and safety
Quality of care
Quality of staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Age group 
All people over the age of 65
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.