Enter and view: Emergency Department Royal Free Hospital

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Summary of report content

As part of Healthwatch Camden and Barnet Enter and View programme, visits are made to local providers in accordance with information received from the local public, service users, carers and monitoring authorities. The visit took place at the Emergency Department at the Royal Free Hospital on Monday 14th March 2016 from 10.00am until 12:00pm. The visits were planned to evaluate access for those with communication impairments to Emergency Departments (EDs) across North, Central and East London. This involved asking staff members questions about accessibility, observing the working practice, touring the department and engaging with service users. The theme of the key findings were in relation to reception which included the layout and communication access, communication support, impairment awareness, fire and emergencies and patient pathways to scans. The report includes 7 recommendation which relates to the trusts policies and procedures, communications systems and IT infrastructure. The report contains a comment from the provider.

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General details

Report title 
Enter and view: Emergency Department Royal Free Hospital
Local Healthwatch 
Healthwatch Barking And Dagenham
Healthwatch Camden
Date of publication 
Monday, 14 March, 2016
Date evidence capture began 
Monday, 14 March, 2016
Date evidence capture finished 
Monday, 14 March, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Communication between staff and patients
Digitalisation of services
Health and safety
Health inequalities
Health promotion
Lifestyle and wellbeing
Quality of regulation
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Accident & emergency
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.