Enter and view: Elmwood Nursing Home

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Summary of report content

Healthwatch Bromley conducted an announced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch Bromley visited Elmwood Nursing Home on 17th February 2015. At the time of our visit, it was noted that Elmwood Nursing Home was operating to an excellent standard and was “bright, airy and cheerful.” The home accommodated 70 people. Most residents were suffering from varying degrees of dementia. However, those with either a severe form of the condition, or who occasionally exhibited aggressive tendencies, were housed on a separate floor. It was observed to be clean and well ventilated. Staff were actively engaged and seemed to have a positive attitude and sensitivity to resident’s needs, with their preferences clearly recorded and provided for. There was evidence of effective and experienced management. Healthwatch Bromley was particularly impressed with the activity organisers and witnessed their thoughtful and imaginative interactions with residents. This report contains 1 recommendation which was around the theme of activities.

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General details

Report title 
Enter and view: Elmwood Nursing Home
Local Healthwatch 
Healthwatch Bromley
Date of publication 
Tuesday, 17 February, 2015
Date evidence capture began 
Tuesday, 17 February, 2015
Date evidence capture finished 
Tuesday, 17 February, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Quality of staffing
Staff training
Support
Healthwatch reference number 
Rep-6012

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.