Enter and view: The Elms, Cheshire East

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Summary of report content

Healthwatch Cheshire conducted an Enter and View at The Elms, a care home in Crewe, Cheshire, which provides residential care for up to 40 residents. The home is registered to care for people with a mental health condition or physical disability. The visit was conducted on 10th August 2017 and was part of Healthwatch Cheshire’s enter and view schedule. Observation by the enter and view representatives reported that: The comments from residents and staff were positive. Slight recommendations were made by the enter and view team and placed in the report, which the service provider responded to and highlighted the changes that they intend to make.

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General details

Report title 
Enter and view: The Elms, Cheshire East
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Thursday, 10 August, 2017
Date evidence capture began 
Thursday, 10 August, 2017
Date evidence capture finished 
Thursday, 10 August, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Quality of care
Quality of catering
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activities
Healthwatch reference number 
Rep-1515

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Day care (social care services)
Residential care home
Respite care

Details about conditions and diseases

Types of disabilities 
Dexterity
Mental health
Mobility
Multiple
Long term condition
Types of long term conditions 
Another long-term condition
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Not Known
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.