Enter and view: The Elms, Cheshire

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Summary of report content

Healthwatch Cheshire East conducted and announced enter and view visit to The Elms residential home on 11 May 2015. The team engaged with 3 staff members, 7 residents and 2 relatives using survey methods and noted their observations to inform the report. The home was found to be a clean, bright establishment with good facilities and care. The team observed a culture of openness and choice for residence. Staff communicated well with each other and with residents, they promoted resident independence and mobility and provided stimulation and social activities. Relatives were pleased with the home and were happy that they could attend meetings and get involved in activities with the residents. Residents praised staff and the flexibility of the activities provided, suggesting that they could be changed if residents did not like them. They told the team that they are very happy in the home. The report did not include recommendations and the service provider did not provide a response.

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General details

Report title 
Enter and view: The Elms, Cheshire
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Monday, 11 May, 2015
Date evidence capture began 
Monday, 11 May, 2015
Date evidence capture finished 
Monday, 11 May, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Information providing
Quality of care
Quality of staffing
Other information of note about this report 
Activities
Healthwatch reference number 
Rep-5284

Methodology and approach

Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
12
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.