Enter and view: Elgar Enablement Unit

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Summary of report content

Healthwatch South Gloucestershire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch South Gloucestershire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch South Gloucestershire visited Elgar Enablement Unit Southmead Hospital on 8th October 2018. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. In summary the report informed that the unit was very clean, bright and cheerful . The unit had enthusiastic and dedicated staff. Delays in patient discharge are already occurring. The recommendations in the report state when planning an Enter and View visit, Healthwatch will seek assurance that there will be a named individual to meet the team and facilitate the visit. It was unclear from this visit as to how Elgar Enablement Unit fits into the 3Rs pathways for South Gloucestershire residents, if at all. It would be useful to have clarity around this.

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General details

Report title 
Enter and view: Elgar Enablement Unit
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Monday, 8 October, 2018
Date evidence capture began 
Monday, 8 October, 2018
Date evidence capture finished 
Monday, 8 October, 2018
Type of report 
Enter and view
Key themes 
Access
Service delivery organisation and staffing
Healthwatch reference number 
Rep-7263

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.