Summary of report contentHealthwatch Hackney conducted an announced Enter and View visit, at the Elderly Care Unit, Homerton University Hospital on 16 February 2018, because insight gathered through engagement across various health providers across Hackney suggested the unit may benefit from an independent review of the service. The Elderly Care Unit (ECU) is a 56 bed ward for patients over 65 years old who require acute care and rehabilitation, the ward was fully occupied on the day of the Enter and View visit. The 14 patients and one family member spoken to were generally positive about the ward with all those who had given a rating said it was a 4 out of 5 or higher. The Enter and View Authorised Representatives made a number of observations including the doors to the infection control bays being left open, and that the clutter in the corridors were a trip or fall risk. Healthwatch Hackney made 18 recommendations, one of which appears to have been based on information about falls which it received prior to the visit, although the Enter and View Authorised Representatives do not appear to have discussed this concern with patients. The response from the Hospital provides a plan outlining the action and the timeline for completion against all relevant recommendations.
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Enter and view: Elderly Care Unit, Homerton University Hospital
Date of publication
Friday, 6 April, 2018
Date evidence capture began
Friday, 16 February, 2018
Date evidence capture finished
Friday, 16 February, 2018
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Other (please specify)
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Care of the elderly
Types of disabilities
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
All people over the age of 65
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)