Enter and view: Elderholme

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Summary of report content

Healthwatch Authorised Representatives were very impressed with the many examples of innovative good practice which should be shared widely. There was a pleasant atmosphere within the home with staff and residents interacting well The home gave the impression of a well-run caring establishment. Residents appeared to be very well looked after and were treated with dignity and respect.

Staff worked well together and appeared to be carrying out their duties efficiently and in an organised manner. Relationships between the carers and senior staff appeared to be good. Staffing levels were supplemented by volunteers. The environment was safe and clean. People had access to innovative equipment such as the Mobile Shower. Overall, we concluded that this home is extremely well led as the above examples demonstrated.

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General details

Report title 
Enter and view: Elderholme
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Wednesday, 20 November, 2019
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Health inequalities
Health promotion
Health protection
Holistic support
Information providing
Public involvement
Quality of appointment
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.