Summary of report content
Healthwatch Authorised Representatives were very impressed with the many examples of innovative good practice which should be shared widely. There was a pleasant atmosphere within the home with staff and residents interacting well The home gave the impression of a well-run caring establishment. Residents appeared to be very well looked after and were treated with dignity and respect.
Staff worked well together and appeared to be carrying out their duties efficiently and in an organised manner. Relationships between the carers and senior staff appeared to be good. Staffing levels were supplemented by volunteers. The environment was safe and clean. People had access to innovative equipment such as the Mobile Shower. Overall, we concluded that this home is extremely well led as the above examples demonstrated.