Enter and view: Eldene health centre and West Swindon health centreDownload (PDF 1.09MB)
Summary of report contentHealthwatch Swindon conducted an enter and view visit on Eldene health centre and one on West Swindon health centre on the 15th and 16th of February 2017. These centres are both multi-purpose, including the dental access service, footcare, dietetics, diabetes, various therapies and diabetic retinopathy screening, along with a GP practice at Eldene. The visits were arranged to find out more about the range of services provided at both health centres, to compare the experience of users, patients and staff at both centres and to make practical recommendations about physical aspects of the premises which may have an impact on the experience of users. Findings from the visits included: At Dr Guilding's Eldene Surgery patients were keen to tell us that service delivery was exceptional - they had no concept of having to wait long periods of time for an appointment and gave 3 days as a maximum period of waiting time. At the children's audiology clinic at West Swindon staff reported an exceptionally high number of missed appointments which concerned Healthwatch Swindon. There is confusion in the public mind between the nearby Eldene Surgery and Eldene health centre. This results in patients going to the wrong building and having to be redirected. The position is exacerbated because diabetic retinopathy screening takes place at Eldene health centre but Great Western Hospital holds eye care clinics at Eldene Surgery. The report included 5 recommendations: Signage to and within both centres could be improved. Clear information about Eldene health centre as opposed to Eldene Surgery should be provided. Induction loops at both centres should be installed and maintained. Information leaflets, posters and general displays within both centres should be maintained and kept up to date. Information about the services and facilities at both centres should be coordinated and maintained. This includes printed as well as online information. This recommendation may apply to Wroughton hcealth centre and to the new Swindon health centre – the opening of which in May 2017 could be an opportunity to explain and promote all the services provided in all Swindon health centres. There is a brief response from the service provider contained in the report;
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Enter and view: Eldene health centre and West Swindon health centre
Date of publication
Wednesday, 1 March, 2017
Date evidence capture began
Wednesday, 15 February, 2017
Date evidence capture finished
Thursday, 16 February, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health and safety
Quality of appointment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Diagnostic and/or screening service - single handed sessional providers
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?