Enter and view: Elcombe House, Bedford Borough

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Summary of report content

Healthwatch Bedford Borough conducted an Enter and View visit to Elcombe House on 23 April 2015. The residential home provides care for older people, people who have dementia and physical disability. The team noted their general observations of the home and engaged with residents, relatives and staff. Residents were treated with dignity and respect by staff and felt happy with the care they received. The team observed the physical environment to be in good condition generally. Activities were designed to suit the needs of the residents, however the position for the Coordinator was vacant at the time of the visit. The team found that there is no formal offer for residents to discuss their care plan, but they can ask to see it when they want. Medical test results were found to not be routinely feedback to relatives. The team observed that the home was clean and tidy, however the flooring in communal areas was in need of replacement. Overall, the team felt that the home offered a good standard of care. The report made recommendations around improving the physical environment of the home and implementing care plan reviews. It also suggested that medical test result updates are to be shared with relatives. The report does not include a response from the service provider.

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General details

Report title 
Enter and view: Elcombe House, Bedford Borough
Local Healthwatch 
Healthwatch Bedford Borough
Date of publication 
Thursday, 23 April, 2015
Date evidence capture began 
Thursday, 23 April, 2015
Date evidence capture finished 
Thursday, 23 April, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Digitalisation of services
Food and nutrition
Lifestyle and wellbeing
Quality of care
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.