Enter and view: Edgware Community Hospital, Dennis Scott Unit, Thames Ward

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Summary of report content

Healthwatch Barnet conducted an announced Enter and View visit to the Thames Ward, part of the Dennis Scott Mental Health Unit, at Edgware Community Hospital on 24 April 2013. The visit was made as part of a planned strategy, in response to concerns received by Barnet LINk prior to the establishment of Healthwatch, to explore the treatment of mental health patients in various locations across the Borough. Thames Ward is one of four mental health units in the Dennis Scott Unit at Edgware Community Hospital. It is a mixed acute admissions ward with 20 beds. Patients are admitted via a doctor’s referral or a home treatment gatekeeper. Although patients generally stay for about 6 weeks, some may stay longer. The Enter and View Authorised Representatives reported that all sleeping accommodation is in individual rooms, and the individual rooms are adequately furnished for the intended relatively short-stay patients and have nothing in them that could be used for self-harm. Even the curtains, necessary for privacy, came down if any weight or pressure had been applied to them. As well as a mental health assessment on admission, patients are given a physical health check and regularly monitored during their stay. Planning starts for their release destination of home, recovery house, or social housing. As the visiting team noted that it was sometimes difficult to distinguish between staff and patients because the staff did not wear uniforms and Ward staff were not clearly identifiable to patients, visitors and other staff, there was a recommendation made in the report that staff should wear clearly visible and legible name badges. The recommendations made in the report were positively addressed by the manager of the Ward and at the time of the response all staff had been issued, and were wearing, name badges.

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General details

Report title 
Enter and view: Edgware Community Hospital, Dennis Scott Unit, Thames Ward
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Wednesday, 24 April, 2013
Date evidence capture began 
Wednesday, 24 April, 2013
Date evidence capture finished 
Wednesday, 24 April, 2013
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)
Mental health crisis service
Mental health recovery service
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.