Enter and view: Edgemont View Care and Nursing Home, South Gloucestershire

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Summary of report content

This is an Enter and view report from Healthwatch South Gloucestershire following a visit on the 9th May 2016 to Edgemont View Care home. The 5 HWSG authorised enter and view volunteers were impressed by the care Edgemont View Nursing Home offered to its residents and amde the following recommendations and conclusions. Residents and visitors were positive about their experiences at Edgemont View. The staff are to be commended for their enthusiasm and kindness and seemed happy in their work. The staff and management are also to be commended for the choice they offer to residents, particularly in terms of daily routines like when residents get up, how often they shower and what residents choose to eat at mealtimes. Recommendations There were a few issues that authorised enter and view volunteers thought should be implemented to improve residents’ quality of life. 1. Update décor in the corridors and pay particular attention to the flooring and lighting to avoid slips, trips and falls. 2. Use dementia friendly signage with large print and pictures on doors and main rooms. Guidance can be found on the Altziemer’s Society’s website. 3. Improve the cleanliness of floors and lifts. 4. Ensure emergency exits are kept clear and clean and improve signage to exits in case of emergency. 5. Improve storage to avoid using bathrooms to store equipment and to reduce the need to store cleaning and laundry items in corridors. 6. Update and improve flooring throughout to reduce the risk of slips, trips and falls and promote independence.

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General details

Report title 
Enter and view: Edgemont View Care and Nursing Home, South Gloucestershire
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Monday, 9 May, 2016
Date evidence capture began 
Monday, 9 May, 2016
Date evidence capture finished 
Monday, 9 May, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of staffing
Referrals
Staff attitudes
Other information of note about this report 
Careplan
Safeguarding
Healthwatch reference number 
Rep-5500

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
5
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.