Enter and view: Eden Mansions Care Home, Cheshire East

Download (PDF 341KB)

Summary of report content

This is an Enter and View Report by authorised representatives from Healthwatch Cheshire East (HWCE) on the 12th February 2015. Overall judgements for this home: Promoted independence for residents Encouraged mobility both inside and outside the home Provided stimulation and social activity The observations of the representatives have the following themes: Welcomes/ Security of building/ Staff/ Residents/ Relatives/Friends/ Meals/ Drinks and Communication and Social activity and Environment, furnishings and building. The summary of this report by HWCE representatives is as follows: The visit to Eden Mansions went very smoothly. The Manager, Doris Howick, was very friendly and welcoming. Her enthusiasm and professional approach was evident in her interactions both with staff and residents. She obviously knows them all very well and works by example. The Care Home has been undergoing refurbishment, most of which is complete, and offers excellent surroundings for residents in all four wings of Eden Mansions. We were impressed by the number of staff on duty and their caring attitude and commitment to all the residents. The maintenance of mobility and personal independence is encouraged. The range of social activities and support for relatives is wide reaching. In summary the Care Home is well equipped and staffed to meet the needs of the residents and the complexity of their needs

Would you like to look at:

General details

Report title 
Enter and view: Eden Mansions Care Home, Cheshire East
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Thursday, 12 February, 2015
Date evidence capture began 
Thursday, 12 February, 2015
Date evidence capture finished 
Thursday, 12 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.