Enter and view: Ecclestone Residential Home

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Summary of report content

Healthwatch Salford carried out an Enter and View visit to Ecclestone Residential Home, a nursing and residential care home with places for up to 50 residents.

 

The home was evaluated against eight quality indicators: strong, visible management; staff with the time and skills to do their jobs; good knowledge of each individual resident and how their needs may be changing; a varied programme of activities; quality, choice and flexibility around food and mealtimes; ensuring residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists; accommodating residents’ personal, cultural and lifestyle needs; and being an open environment where feedback is actively sought and used. 

 

findings

 

Authorised representatives conducted interviews with five members of staff at the care home. Topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training were explored. Authorised representatives also approached five residents at the care home to ask them about their experiences of the home and, where appropriate, other topics such as accessing health care services. Two family members were also spoken to as they were with residents at the time.

 

 A proportion of the visit was also observational, involving the authorised representatives walking around the public/communal areas and observing the surroundings to gain an understanding of how the home works and how the residents engaged with staff members and the facilities. There was an observation checklist prepared for this purpose.

 

This care home was well maintained with a welcoming atmosphere. Many of the staff had worked at the home for a number of years, including the manager and had been trained by the company. There was support for the manager to do their role from the wider company. Questions were asked of residents, relatives, staff and the manager around activities, food, care, staff, management, visiting health professionals and having a say in the home, with responses being that people were generally satisfied and content.

 

Recommendations

This home appeared to be running in an optimal fashion when the Enter and View Visit took place and the two recommendations should be taken as reminders rather than criticisms.

  • Ensure that the requirements of the Accessible Information Standard are being put into place appropriately.
  • Work with relatives and visitors to reassure them that their loved ones are able to participate as fully as possible in activities, despite increasing physical limitations.

No response was received from the care provider

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General details

Report title 
Enter and view: Ecclestone Residential Home
Local Healthwatch 
Healthwatch Salford
Date of publication 
Thursday, 5 December, 2019
Date evidence capture began 
Tuesday, 20 February, 2018
Date evidence capture finished 
Tuesday, 20 February, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5048

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
12
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.