Enter and view: Eastwood House Care Home, North East Lincolnshire

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Summary of report content

In July 2016 Healthwatch North East Lincolnshire undertook an Enter and View at Eaton Court Care Home in Grimsby. Purpose of the Visit was to review the following areas: • To engage with service users of the named service and understand how dignity is being respected in the care home environment • To observe the care provided in the home, looking at a number of key themes; Food & Drink, Safeguarding, Staffing, Personal Care and Medication • To observe residents and relatives engaging with the staff and their surroundings • Capture the experience of residents and relatives and any ideas they may have for change The visiting team spoke with staff and some family members, residents were observed during the visit. Some of findings are as follows:- • Some toilets in the home need attention. Especially ones being used as storage for medicine trolleys. • Many residents were confined to their beds but appeared well looked after. The residents we spoke to downstairs appeared well looked after and were well-dressed. • There were some concerns shared about the care home by some of the resident’s relatives, feeling they are not being listened to and concerns with some equipment. • The staff we spoke to did not seem to know what training they had or should have and we were unable to see proof of what staff training took place A number of recommendations were made within the report: • To find more storage space and get Cohens to come and remove medicine trolleys. • Put fire/cigarette bucket outside dining room door where there were cigarette butts. We were told no residents smoke so this could be staff. • Check training needs and qualifications of staff. • Call system near toilet room 1 had long cable which was looped on the floor and could cause someone to trip. Cable needs shortening or securing. • Refuse bins in rooms where peg dressings were used should be bigger. • Find a temporary replacement for the activity’s coordinator while on long term sick. • Our representatives struggled to locate any complaint procedure or a complaints/comments book. We would like to suggest this is made more visible for residents and relatives. The Service Provider provided a response which can be seen in the report. The report states actions taken and when these occurred.

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General details

Report title 
Enter and view: Eastwood House Care Home, North East Lincolnshire
Local Healthwatch 
Healthwatch North East Lincolnshire
Date of publication 
Tuesday, 26 July, 2016
Date evidence capture began 
Tuesday, 26 July, 2016
Date evidence capture finished 
Tuesday, 26 July, 2016
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Complaints procedure
Decor
Engagement
Food and nutrition
Medication
Service delivery organisation and staffing
Staff training
Other information of note about this report 
Safeguarding
Activity Coordinator
Activities
Healthwatch reference number 
Rep-6241

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.