Enter and View: East Sussex Healthcare Trust

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Summary of report content

In November 2016, Healthwatch East Sussex undertook Enter & View visits to three local hospitals to find out how services are being delivered, especially under winter pressures. This report presents a snapshot of interactions between Healthwatch staff and patients, relatives, carers and hospital staff in Eastbourne District General Hospital, the Conquest Hospital in Hastings and at Bexhill Community Hospital. People’s experiences during the 24 hours of the visit were largely positive, and comments were complementary about the care received, with most respondents rating it as very good or excellent. There were some areas identified to follow up which included the mental health pathways in A & E, pathways for homeless people and cleanliness concerns. The report also found that the number of inappropriate attendance of some patients in A & E departments remains high, largely due to previous negative experience with NHS 111.

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General details

Report title 
Enter and View: East Sussex Healthcare Trust
Local Healthwatch 
Healthwatch East Sussex
Date of publication 
Friday, 31 March, 2017
Date evidence capture began 
Monday, 28 November, 2016
Date evidence capture finished 
Tuesday, 29 November, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Health and safety
Information providing
Patient records
Quality of care
Quality of patient transport
Quality of treatment
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Accident & emergency
Urgent and emergency care services 
Accident & emergency
Ambulance services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.