Enter and view: East Kent Hospitals University Foundation Trust

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Summary of report content

Healthwatch Kent gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Kent to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Kent visited East Kent Hospitals University Foundation Trust from 16th December 2014 to 6th January 2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The report includes 17 recommendations.

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Report 
PDF icon 20150106_Kent_-_East_Kent_Hospitals_University_Foundation_Trust_Outpatients.pdf

General details

Report title 
Enter and view: East Kent Hospitals University Foundation Trust
Local Healthwatch 
Healthwatch Kent
Date of publication 
Tuesday, 6 January, 2015
Date evidence capture began 
Tuesday, 16 December, 2014
Date evidence capture finished 
Tuesday, 6 January, 2015
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Continuity of care
Information providing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number 
Rep-5984

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Outpatients

Details of people who shared their views

Number of people who shared their views 
23
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.