Summary of report contentMain Purpose of Visit - Part of a Healthwatch North Lincolnshire (HWNL) programme intended to: • Observe the environment and routine of the care home including cleanliness and comfort. • Speak to as many residents as possible about their experience of living in the home. • Look at personal interactions. • Speak to visiting family members about their perceptions of the home. • Give staff an opportunity to share their opinions on the provision of activities and general care provided. During the visit HWNL representatives spoke to: 2 residents, 3 visitors (family and friends) and 3 members of staff. Key findings: • A variety of activities were provided and residents and family feedback was welcomed by the care home and acted upon. • Residents and visitors seemed happy with the staff, who understood residents’ needs and interests. • Residents who required assistance to move around the home were supported by staff. • Safeguarding and safe practice information was present on a notice board close to the entrance. • External health services visited the home. Examples given included doctors and opticians. • Monthly audit on falls and accidents, to identify any patterns around who falls, what time and how falls occur. • Doors had signs on them and were also colour-coded, for example, all red doors were toilets and blue doors were bathrooms. • A four-week food menu was displayed in the dining room along with a picture menu that was changed daily. Residents also got a choice of meals every lunchtime and evening. • Detailed activities schedule was in the process of being updated. There were no recommendations for improvement from this visit.
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Enter and view: Eagle House care home, North Lincolnshire
Healthwatch North Lincolnshire
Date of publication
Wednesday, 17 January, 2018
Date evidence capture began
Monday, 9 October, 2017
Date evidence capture finished
Monday, 9 October, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Care of the elderly
Types of disabilities
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?