Enter and view: Eagle House care home, North Lincolnshire

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Summary of report content

Main Purpose of Visit - Part of a Healthwatch North Lincolnshire (HWNL) programme intended to: • Observe the environment and routine of the care home including cleanliness and comfort. • Speak to as many residents as possible about their experience of living in the home. • Look at personal interactions. • Speak to visiting family members about their perceptions of the home. • Give staff an opportunity to share their opinions on the provision of activities and general care provided. During the visit HWNL representatives spoke to: 2 residents, 3 visitors (family and friends) and 3 members of staff. Key findings: • A variety of activities were provided and residents and family feedback was welcomed by the care home and acted upon. • Residents and visitors seemed happy with the staff, who understood residents’ needs and interests. • Residents who required assistance to move around the home were supported by staff. • Safeguarding and safe practice information was present on a notice board close to the entrance. • External health services visited the home. Examples given included doctors and opticians. • Monthly audit on falls and accidents, to identify any patterns around who falls, what time and how falls occur. • Doors had signs on them and were also colour-coded, for example, all red doors were toilets and blue doors were bathrooms. • A four-week food menu was displayed in the dining room along with a picture menu that was changed daily. Residents also got a choice of meals every lunchtime and evening. • Detailed activities schedule was in the process of being updated. There were no recommendations for improvement from this visit.

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General details

Report title 
Enter and view: Eagle House care home, North Lincolnshire
Local Healthwatch 
Healthwatch North Lincolnshire
Date of publication 
Wednesday, 17 January, 2018
Date evidence capture began 
Monday, 9 October, 2017
Date evidence capture finished 
Monday, 9 October, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Patient records
Public involvement
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.