Enter and view: Drug and alcohol dependency services, Havering

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Summary of report content

On 11 October 2016 Healthwatch Havering completed an Enter and View Visit to WDP Havering, which is a drug and alcohol dependency service. The Enter and View visit was arranged to be in line with a Care Quality Commission (CQC) inspection which was due to take place in late 2016. The report does not stipulate how many residents, carers and staff participated during the visit but within the report Healthwatch Havering were clear that the report ‘did not seek to be representative of all WDP Havering service users and staff’. Observations by the Enter and View team were positive and included the fact that WDP had taken over all responsibility for drug and alcohol dependency services from 1 October 2016. Some concerns were raised about how well the service was advertised as they had not seen anything locally, although they were given several examples of how and where the service is being advertised. WDP Havering staff attend multi-disciplinary meetings, have a base at the local police station, offer a clinical hub and family and carers service; they offer an additional ‘in-reach’ service at Queens Hospital. During the visit representatives felt it positive that WDP Havering have a system that enables service user representatives to meet regularly with the Service Manager. Shared care with GP liaison provides a positive step particularly around medicine management. Overall the Enter and View representatives felt the service had ‘covered a lot of ground’ during the year and ‘seemed to have the enthusiasm to make this project a success’. They did feel there is scope for the service to develop further particularly for people who were living rough or not able to access online services. Healthwatch Havering intend to schedule a follow up visit in 2017 to check on progress.

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General details

Report title 
Enter and view: Drug and alcohol dependency services, Havering
Local Healthwatch 
Healthwatch Havering
Date of publication 
Tuesday, 11 October, 2016
Date evidence capture began 
Tuesday, 11 October, 2016
Date evidence capture finished 
Tuesday, 11 October, 2016
Type of report 
Enter and view
Key themes 
Booking appointments
Prescription
Referrals
Support
Healthwatch reference number 
Rep-6342

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Drug & alcohol services
Community services 
Community based services for people who misuse substances
Other

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
Pregnant

Details of people who shared their views

Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Other population characteristics 
People who misuse drugs
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.