Summary of report content
Healthwatch Redbridge conducted an Enter and View visit at The Drive Surgery in October 2017 as part of the local Healthwatch programme of Enter and View visits to GP Practices in Redbridge to evaluate whether providers are adequately supporting people with communication impairments to use services. Healthwatch also reviewed the GP website for accessibility. Enter and View representatives made observations and engaged with five patients, as well as the Receptionist and Practice Manager. They found that there were some instances of poor accessibility outside of the premises and on the GP website. However, the GP surgery was able to provide different formats of information to accommodate to differing needs. Staff had been trained in how to support patients with visual and hearing impairments and learning disabilities. A total of seven recommendations were made in the following key areas: Accessibility of the practice website, improvements to accessibility at entrance, staff training and provision of alternative formats. The Drive Surgery responded positively to the report and have actioned, or made plans to action, all the recommendations.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.