Summary of report contentHealthwatch Redbridge conducted an Enter and View visit at The Drive Surgery in October 2017 as part of the local Healthwatch programme of Enter and View visits to GP Practices in Redbridge to evaluate whether providers are adequately supporting people with communication impairments to use services. Healthwatch also reviewed the GP website for accessibility. Enter and View representatives made observations and engaged with five patients, as well as the Receptionist and Practice Manager. They found that there were some instances of poor accessibility outside of the premises and on the GP website. However, the GP surgery was able to provide different formats of information to accommodate to differing needs. Staff had been trained in how to support patients with visual and hearing impairments and learning disabilities. A total of seven recommendations were made in the following key areas: Accessibility of the practice website, improvements to accessibility at entrance, staff training and provision of alternative formats. The Drive Surgery responded positively to the report and have actioned, or made plans to action, all the recommendations.
Would you like to look at:
Enter and view: The Drive Surgery
Date of publication
Monday, 29 January, 2018
Date evidence capture began
Thursday, 12 October, 2017
Date evidence capture finished
Thursday, 12 October, 2017
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Quality of care
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of disabilities
Learning or understanding or concentrating
Types of long term conditions
Blindness or severe visual impairment
Deafness or severe hearing impairment
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)