Enter and View: Dr Mudigonda's practice

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Summary of report content

Healthwatch Wolverhampton undertook an Enter and View visit to Dr Mudigonda’s practice at the Bilston Health Centre on 19 December 2019. This was a follow up visit to see whether their recommendations made earlier in the year had been actioned.

Healthwatch found that not all the recommendations from their previous visit had been acted upon. The visit identified that patients were unlikely to be offered out of hours or extra GP appointments at another GP practice; patients experiencing problems in accessing appointments when they needed them; limited access to the practice newsletter; limited choice of GP; limited feedback sought or being involved.

The report includes 8 recommendations about appointments, including online, information provision and soliciting feedback.

The report includes a response from the provider setting out the action they intend to take in response to the recommendations.

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General details

Report title 
Enter and View: Dr Mudigonda's practice
Local Healthwatch 
Healthwatch Wolverhampton
Date of publication 
Friday, 24 January, 2020
Date evidence capture began 
Thursday, 19 December, 2019
Date evidence capture finished 
Thursday, 19 December, 2019
Type of report 
Enter and view
Key themes 
Access
Admission
Building and facilities
Cleanliness hygiene and infection control
Complaints procedure
Continuity of care
Digitalisation of services
Engagement
Information providing
Public involvement
Staff attitudes
Healthwatch reference number 
Rep-5140

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Doctors
Receptionists
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.