Summary of report content
Healthwatch Wolverhampton undertook an Enter and View visit to Dr Mudigonda’s practice at the Bilston Health Centre on 19 December 2019. This was a follow up visit to see whether their recommendations made earlier in the year had been actioned.
Healthwatch found that not all the recommendations from their previous visit had been acted upon. The visit identified that patients were unlikely to be offered out of hours or extra GP appointments at another GP practice; patients experiencing problems in accessing appointments when they needed them; limited access to the practice newsletter; limited choice of GP; limited feedback sought or being involved.
The report includes 8 recommendations about appointments, including online, information provision and soliciting feedback.
The report includes a response from the provider setting out the action they intend to take in response to the recommendations.