Summary of report contentHealthwatch Warwickshire conducted an enter and view visit on Dr Motala's GP surgery in Nuneaton on the 12th September 2016. The surgery has the equivalent to one full time GP and one practice nurse and serves 2400 patients. Observations from the visit mention that the surgery is a converted house with the exterior well maintained, double glazed etc. with a car park to rear. They noted that some of the seating had damage but were comfortable. It consisted of mainly fixed bench seating but there were chairs with arms for the less mobile. 16 people completed a questionnaire giving their views and rating areas as either poor, average, good or excellent. Comments from patients included: “Need a bit more parking.” “Usually good.” “Problems with double buggy so some wheelchairs must not fit either.” The report makes two recommendations: - Informing patients on the day of any delays which may impact their appointment. Good practice seen at other surgeries has involved a notice board in Reception to notify patients of current waiting times. - To look at the current ticket system in place as some of the tickets used need replacing. The report contains a response from the provider.
Would you like to look at:
Enter and view: Dr Motala's surgery Nuneaton
Date of publication
Wednesday, 30 November, 2016
Date evidence capture began
Monday, 12 September, 2016
Date evidence capture finished
Monday, 12 September, 2016
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Quality of appointment
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?