Enter and view: Dr Maria Coutinho, Trinity Medical Centre

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Summary of report content

Healthwatch Greenwich conducted an announced enter and view visit to Dr Maria Coutinho, Trinity Medical Centre, on 15 June 2017, as part of their scheduled visits to health and social care services to talk to service users and make recommendations where needed. Dr Maria Coutinho, Trinity Medical Centre has recently moved from Burrage Road to Garland Road Health Centre. Overall the feedback HW received from patients on the new premises was extremely positive. The new building was shared between two GP practices; Garland Road Clinic & Trinity Medical Centre (moved in March 2017). The last CQC inspection rated it as ‘Good’. Patients seemed to be pleased with the new premise location due to good parking and public transport links, though there was no signage on the outside for Trinity Medical Centre. The reception space is open, bright, clean, and fresh. The building is fully accessible and has good facilities. HW representatives learnt it was easy to get appointments and most people were impressed with the lack of waiting time. Treatment from staff was commended and the reception staff were friendly and approachable, also observed so by Healthwatch staff. Patients expressed their feelings of being involved in their care. Patients noted that receiving prescriptions was relatively easy. Not much awareness of PPG was there. HW made the following recommendations: Signage to the Trinity Medical Centre is needed externally and clearer signage needed internally to indicate where to find the reception desk. Ensure light bulbs are replaced regularly to ensure the waiting area remains well lit. Include information in the surgery about online booking services. Names and photos of staff members could be displayed. Poster or flyer about the PPG made available at reception or in the waiting area. A comments or complaints box would be good to regularly gather patient feedback. There was no response from the service provider.

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General details

Report title 
Enter and view: Dr Maria Coutinho, Trinity Medical Centre
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Thursday, 15 June, 2017
Date evidence capture began 
Thursday, 15 June, 2017
Date evidence capture finished 
Thursday, 15 June, 2017
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Quality of appointment
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.