Enter and view: Dr Cakebread and Partners

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Summary of report content

Healthwatch Bedfordshire conducted an announced Enter and View visit, as part of a planned set of visits looking at the GP provision. Healthwatch Bedfordshire visited Dr Cakebread and Partners, on 08/07/2015. Dr Cakebread and Partners is sited at The Shefford Health Centre in Bedfordshire. The building was built approximately four years ago to replace the previous medical centre which was rapidly becoming unfit for purpose. The new, modern building was designed specifically for the Health Centre to provide a range of services for local residents. The Practice Manager stated that all staff and patients were very impressed with the new health centre and it is a vast improvement on their previous facilities. The report contains recommendations which relate to and are around the themes of patient information, complaints procedure and staff training.

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General details

Report title 
Enter and view: Dr Cakebread and Partners
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Wednesday, 8 July, 2015
Date evidence capture began 
Wednesday, 8 July, 2015
Date evidence capture finished 
Wednesday, 8 July, 2015
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Health and safety
Health inequalities
Health promotion
Information providing
Patient records
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.