Enter and view: Dignity Champion Princess Louise Nursing Home, Central West LondonDownload (PDF 516KB)
Summary of report contentRepresentatives from Healthwatch Central West London visited the Princess Louise Care Home, a 45 bed nursing home. Two visits were undertaken, three months apart, with lunch being observed on the second visit. The purpose of the visit was to gain information about the general environment of the care home by talking to patients, staff and visitors following a ‘requires improvement’ report from a CQC inspection. Each visit was conducted by three Dignity Champions and over the two visits they spoke to a total of 16 individuals (10 patients, 4 staff and 2 visitors). The following areas were considered: Environment, Activities and Wellbeing, Care and Staff, Food and Meals. The key findings showed that most residents were happy with the care they received and with the staff. The main complaints were about the meals they received. There is no on site kitchen with food pre-prepared off site. Comments were also made about how busy the staff were and that sometimes they had to wait for attention. The management of the nursing home seem to be very proactive, quickly sorting out any problems when brought to their attention. Recommendations were made to reassess the time scale for getting an onsite kitchen and also to see how volunteers could help supplement the staff team.
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Enter and view: Dignity Champion Princess Louise Nursing Home, Central West London
Healthwatch Central West London
Date of publication
Tuesday, 6 June, 2017
Date evidence capture began
Monday, 17 April, 2017
Date evidence capture finished
Saturday, 17 June, 2017
Type of report
Enter and view
Cleanliness hygiene and infection control
Food and nutrition
Quality of care
Other information of note about this report
Healthwatch reference number
Primary research method used
How was the information collected?
Visit to provider
Primary care services
Out of hours
Secondary care services
Care of the elderly
Types of long term conditions
Another long-term condition
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?