Enter and view: Dignity Champion Princess Louise Nursing Home, Central West London

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Summary of report content

Representatives from Healthwatch Central West London visited the Princess Louise Care Home, a 45 bed nursing home. Two visits were undertaken, three months apart, with lunch being observed on the second visit. The purpose of the visit was to gain information about the general environment of the care home by talking to patients, staff and visitors following a ‘requires improvement’ report from a CQC inspection. Each visit was conducted by three Dignity Champions and over the two visits they spoke to a total of 16 individuals (10 patients, 4 staff and 2 visitors). The following areas were considered: Environment, Activities and Wellbeing, Care and Staff, Food and Meals. The key findings showed that most residents were happy with the care they received and with the staff. The main complaints were about the meals they received. There is no on site kitchen with food pre-prepared off site. Comments were also made about how busy the staff were and that sometimes they had to wait for attention. The management of the nursing home seem to be very proactive, quickly sorting out any problems when brought to their attention. Recommendations were made to reassess the time scale for getting an onsite kitchen and also to see how volunteers could help supplement the staff team.

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General details

Report title 
Enter and view: Dignity Champion Princess Louise Nursing Home, Central West London
Local Healthwatch 
Healthwatch Central West London
Date of publication 
Tuesday, 6 June, 2017
Date evidence capture began 
Monday, 17 April, 2017
Date evidence capture finished 
Saturday, 17 June, 2017
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Food and nutrition
Quality of care
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Primary research method used 
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Primary care services 
GP practice
Out of hours
Secondary care services 
Care of the elderly
Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.