Enter and view dignity in care: Woodland Manor

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Summary of report content

This is an enter and view report conducted by Healthwatch Bucks 27 September, 2016. During the visit Healthwatch representatives spoke to 14 people, which included a mix of staff, residents and relatives. The visit was unnanounced, but the home was told they would visit within a two week period. Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - introduce pictorial menus in those areas of the homewhere residents live with dementia. - create a weekly pictorial activity schedule pamphlet or board for those residents living with dementia. - increase the number of staff to facilitate greater interaction between staff and residents. - involve more volunteers, once Porthaven policies and procedures are in place, in roles such as befriending, specific activity assistants etc. - look to build relationships with local schools such as Robertswood and Newland College, The Scouts and Girl Guiding Associations, Duke of Edinburgh etc. to facilitate regular intergenerational activities such as visits by pupils or some residents going to dress rehearsals at the school for example.

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General details

Report title 
Enter and view dignity in care: Woodland Manor
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 27 September, 2016
Date evidence capture began 
Friday, 16 September, 2016
Date evidence capture finished 
Friday, 16 September, 2016
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5578

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
14
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.