Enter and view: Diana Princess of Wales Hospital

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Summary of report content

Healthwatch North East Lincolnshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch North East Lincolnshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch North East Lincolnshire visited the Out-patients (Zones 1-4) at Diana Princess of Wales Hospital, Grimsby on 19 October 2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. They interviewed a total of 31 out-patients across the four out-patient zones (Ophthalmology, ENT, Oncology and Gastro-enterology) . The main issues regarding patient experiences were around: Inconsistency in clinicians introducing themselves to patients. Length of wait to be seen especially in Zone 1. Appointment cancellations creating delays in being seen. Information updates on anticipated length of wait. Availability of magazines or other media while waiting. Healthwatch North East Lincolnshire were generally happy with the standards of care across out-patients and the levels of positive patient satisfaction. They would want particularly to congratulate staff on the high standards of décor and cleanliness, levels of safety and universal wearing of ID badges.

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General details

Report title 
Enter and view: Diana Princess of Wales Hospital
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Monday, 19 October, 2015
Date evidence capture began 
Monday, 19 October, 2015
Date evidence capture finished 
Monday, 19 October, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Health inequalities
Information providing
Quality of care
Quality of regulation
Quality of staffing
Healthwatch reference number 
Rep-6577

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Outpatients

Details of people who shared their views

Number of people who shared their views 
31
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.