Enter and view: Devonshire Care Home

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Summary of report content

Healthwatch County Durham undertook an Enter and View visit to Devonshire House Care Home on 13 December 2019.  This was part of a programme of Enter and View visits using the appreciative enquiry technique. Devonshire House Care Home approached Healthwatch to discuss the programme further, they agreed to host a visit as they were keen to listen to their residents, families and carers and learn from their feedback.

At the visit Healthwatch spoke to 12 individual residents, carers, family members and staff, using a set of appreciative questions to prompt people to describe good practice they had experienced or seen.


Residents were very appreciative of the care and attitude of the staff looking after them.

People felt free to do what they wanted at the home and there were lots of activities and celebrations.  Some residents wanted more outings outside the home and services brought into the home

The homely feel of the home was important to the residents, particularly that dogs were allowed in and around the home.

Residents felt that the home made a real effort with food and refreshments, including a choice of menu and a party and cake on their birthday. The home met specific requests for food and refreshments. Residents did mention that if food was served in their own room, it wasn’t always as hot as it could be.  It was encouraging that the home was considering how best to communicate with residents about food choices in the dining room and had displayed menus that included pictures and images.


There were 4 recommendations, including continuing to uphold the excellent standards of care by the staff and the homely feel of the home, to improve the range of activities on offer and to monitor how they can continue to meet the food needs of residents.

The report contains a detailed response from the provider outlining the changes they intend to make and thanking Healthwatch for the positive feedback.

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General details

Report title 
Enter and view: Devonshire Care Home
Local Healthwatch 
Healthwatch County Durham
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Friday, 13 December, 2019
Date evidence capture finished 
Friday, 13 December, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.