Enter and View: Derwent Lodge

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Summary of report content

Healthwatch Wirral undertook an Enter and View visit to Derwent Lodge Care Home on 17 July 2019. Healthwatch observed friendly and caring interaction between staff and people living at the home. They had concerns about the number of call bells ringing, staff not being in uniform and staffing levels being low. They also felt that Derwent Lodge would benefit from a refurbishment of the environment and heating system. There were 5 recommendations. The report includes a detailed response from the provider with comments on the findings.

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General details

Report title 
Enter and View: Derwent Lodge
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Friday, 6 March, 2020
Date evidence capture began 
Wednesday, 17 July, 2019
Date evidence capture finished 
Wednesday, 17 July, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number 
Rep-7400

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.