Summary of report content
Healthwatch Wirral undertook an Enter and View visit to Derwent Lodge Care Home on 17 July 2019. Healthwatch observed friendly and caring interaction between staff and people living at the home. They had concerns about the number of call bells ringing, staff not being in uniform and staffing levels being low. They also felt that Derwent Lodge would benefit from a refurbishment of the environment and heating system. There were 5 recommendations. The report includes a detailed response from the provider with comments on the findings.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.