Enter and view: Dent House Nursing Home

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Summary of report content

Healthwatch Derbyshire conducted an announced Enter and View visit to Dent House Nursing Home on 3 February 2014. For the purpose of this visit, Healthwatch Derbyshire wanted to observe ‘What good looks like’ within a care home setting. Dent House was randomly selected, alongside 9 other Care Homes who had been awarded the Derbyshire County Council Bronze Dignity Award. The report notes that, as the Enter and View Authorised Representatives were not able to communicate effectively with the residents, the visit findings were based on observation and conversation with care staff. The visiting team felt that, whilst the accommodation is old and would benefit from upgrading, it is geared and run to accommodate residents with specific needs, is homely and meets its purpose. The observations of the Authorised Representatives were that dignity principles are visibly addressed and promoting and maintaining dignity is a priority. Staff were seen to be enthusiastic in their work and could be seen to deliver care with compassion. Staff felt they were listened to, and ideas about new ways of working were taken into consideration. Staff training and personal development appears to be given a high priority. The report notes that there was evidence that resident’s individual needs and wishes are taken into consideration and accommodated. The report made few recommendations and praised the good practice being demonstrated. The provider responded positively saying that they had taken on board the recommendation with regard to involvement of residents in staff recruitment, and had already employed two new care support workers with the inclusion of a resident on the interview panel. They went on to say that this had been a success and would continue.

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General details

Report title 
Enter and view: Dent House Nursing Home
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Monday, 3 February, 2014
Date evidence capture began 
Monday, 3 February, 2014
Date evidence capture finished 
Monday, 3 February, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.