Enter and View: Denham Manor

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Summary of report content

On 28 January 2020, Healthwatch Bucks undertook an Enter and View visit to Denham Manor Care Home, which provides nursing care for 35 people. They talked to 5 residents, 2 visitors and 4 members of staff and observed a further 10 residents, 4 visitors and 4 staff.

They found that Denham Manor provided good quality care and had cheerful staff who were consistently praised by residents and visitors.   People felt Denham Manor was a ‘home from home’.  The manager was open to change and new ideas.

There were 8 recommendations, mainly around providing pictorial information.  The report includes a response from the provider setting out the action they were taking in response to the recommendations.

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General details

Report title 
Enter and View: Denham Manor
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 3 March, 2020
Date evidence capture began 
Tuesday, 28 January, 2020
Date evidence capture finished 
Tuesday, 28 January, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.