Enter and view: Denham Manor

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Summary of report content

Healthwatch Bucks conducted an unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch Bucks visited Denham Manor, on 18/11/2015. Denham Manor provides residential and nursing care at present for 39 individuals including some of whom are living with dementia. Healthwatch Bucks were told that 33% of these residents are receiving end of life care. Healthwatch Bucks talked to 4 members of staff and 6 residents and observed another 7 residents and staff. The summary of findings included: Staff seem to be caring and treat residents with respect; There are few activities to give residents, who are able, a reason to leave their bedrooms. This report contains 3 recommendations.

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General details

Report title 
Enter and view: Denham Manor
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 18 November, 2015
Date evidence capture began 
Wednesday, 18 November, 2015
Date evidence capture finished 
Wednesday, 18 November, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health promotion
Information providing
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home
Respite care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.